Privacy & Your Data

A personal AI assistant only works if you can tell it personal things. Carae is built as a private AI assistant from the ground up: GDPR-compliant, EU-hosted, and designed so your data works for you and no one else.

Where your data lives

Everything is hosted on servers in the EU. Your messages, memories and project documents are encrypted at rest with per-user keys, and integration credentials are encrypted the same way.

No one at Carae can read your messages or memories. Staff have no access to the production database, and internal admin tools only ever show counts and account status, never content. To answer you, Carae's services decrypt your messages in memory and process them with AI providers under data processing agreements, some outside the EU with the safeguards the policy sets out; this is strong encryption at rest with strict access control, not end-to-end encryption, and the Privacy Policy spells out exactly how it works.

Export your data

Your data is yours to take:

  • Dashboard: Settings, then Privacy, then "Request data export".
  • From chat: send /exportme (or /mydata) on Telegram or WhatsApp.

Either way, a download link arrives by email (never in the chat) and works for 10 minutes. The export holds your account details, your memories, your connected integrations, your projects with their documents, and your messages. You can ask for one every 5 minutes.

Delete your account

Also yours, no questions asked:

  • Dashboard: Settings, then Privacy, then delete your account (you type DELETE to confirm).
  • From chat: send /forgetme on Telegram or WhatsApp and Carae links you to the same Settings page. Deletion itself always happens in the dashboard, never in chat.

Deletion runs straight away once your subscription is cancelled, and removes your messages, memories, projects, integration tokens and skill settings; backups age out within 7 days.

Smaller controls

  • What Carae remembers on your dashboard: search your memories, delete one, or forget everything.
  • Product analytics: off unless you switch it on, under Settings, then Privacy.
  • Sign out everywhere: Settings, then Security, signs every device out at once.

How long things are kept

Carae keeps chat messages for up to 90 days: older messages are deleted once their key details have been saved to your long-term memories, with your most recent conversation always kept so it can follow the thread. The authoritative retention table lives in the Privacy Policy.

The point of all this

You should be able to tell your assistant "my daughter's school pickup moved to 2pm on Fridays" without wondering who else can see it. That is the standard this page exists to meet.

More detail: the Privacy Policy and the Terms.